ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. A special opportunity to serve the community within a privileged position. The role enables you to be in an honoured space, supporting families in their time of grief. A full time Administration Support role exists where you will be able to make a significant contribution to a trusted brand within The Salvation Army - Salvos Funerals. About the Role We are looking for a self-driven and empathetic individual to join our expanding Salvos Funerals team. Reporting to the Operations Manager, the purpose of the Administration Support role is to support the administrative function of Salvos Funerals. The scope includes communicating via phone and email with families who are enquiring about funeral needs that will include imminent or ‘at need’, along with prepaid funeral and general enquiries. The role can sometimes be demanding but is very rewarding. The opportunity is permanent full time and based in Blackburn. Key responsibilities: Customer Support: respond to all enquiries from family/community members in a timely manner. Provide relevant estimates and information to Families within agreed and appropriate timeframes. Admin Support: manage the administration component of prepaid funeral contracts and other areas of Salvos Funerals Data Management: maintenance of all administrative documentation including accurate and assessable filing and archiving of both electronic and manual paperwork Oversee the security and collection of ashes and coordinate delivery to families About You The ideal candidate will be a problem solver who has excellent communication skills and impeccable attention for detail. Key capabilities: Previous experience in a similar administration position is preferable, but not essential An ability to be empathetic, sensitive to the nature of enquiries and the ability to work with grieving and distressed individuals Proficient in the use of basic software systems Why work for us: Hybrid working environment and ability to work from our office or working from home. Eligible employees can access NFP salary packaging for living expenses ($15,900 tax free for rent, mortgage, school fees etc) plus meals and entertainment benefits ($2,650 tax free). Purchase leave, study leave, Paid parental leave Salvos Rewards - Access to exclusive financial, retail and lifestyle discounts and benefits Novated car leasing, discounts on car hire and purchase Salvos Wellness app and program, including access to Fitness Passport Employee Assistance Program - Independent confidential counselling service How to Apply If you would like to work for one of Australia’s leading not-for-profit organisations and have the satisfaction of knowing that your career contributes positively to the lives of thousands of Australians each year, please apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.
