About Us: Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia. Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us. For over 160 years Anglicare has been serving people in need- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us! Client Support Worker – Wollongong Are you looking to kick start your career in Community Services? Do you have a passion to support clients in need? About the Role: As costs for day-to-day expenses such as rent, food and power continue to rise, a setback such as sickness, loss of a job or an unexpected bill can make you feel your financial situation is getting out of control. Anglicare can provide immediate practical assistance and longer-term solutions to help our clients build a more hopeful future. In this role you will respond to enquiries and provide initial intake, information and support to Food and Financial Assistance clients remotely and face-to-face. You will be ensuring effective delivery of client services, and a high level of customer service is achieved. This is a Permanent Part Time, 3 days a week, Monday to Wednesday role covering the Southern Region (Illawarra, Shoalhaven and Southern Highlands) with the role primarily based in Wollongong. Key Responsibilities (not limited to): Ensure that a high level of customer service is provided to clients and members of the public calling our assistance line or arriving onsite Support new clients by providing initial assistance, intake and appropriately identifying and prioritising their needs for further assistance from others in the FFA team. Receive and direct clients and visitors, providing food parcels and other assistance/referrals in line with guidelines. Ensure client data and records are well maintained, up to date and kept confidentially and securely in our database. Actively contribute to team meetings and events and provide administrative support for these as required (e.g. preparing materials and meeting minutes). Ensure that general administrative tasks are completed on time by maintaining and improving admin procedures/systems and completing administration activities. Actively support the team and demonstrate Anglicare’s vision, mission and values in the way you conduct your work. About you: Qualifications and or experience in social work/customer service or similar role dealing with vulnerable clients under who are under financial stress. Hold strong conflict resolution skills, with the ability to manage challenging conversations and diffuse tension. Have a proven ability to work well under pressure and maintain composure in stressful situations. Excellent communication to skills to handle incoming inquiries from clients in crisis and providing initial intake for people at risk of homelessness, domestic violence and newly arrived refugees. Excellent time management and ability to prioritise multiple competing demands. A driven, hardworking, flexible and proactive attitude to work A valid Working with Children’s Check for paid employment Benefits: Excellent remuneration package and company benefits Not-for-profit salary packaging benefits - reducing your taxable income by $15,900 plus an additional $2,650 for salary packaging accommodation, meals and entertainment Learning and Development opportunities within the organisation Fitness passport, discounts to over 800 gyms, pools and fitness centres Employee Assistant Program (EAP), free counselling service Treehouse benefits and rewards, discounts to retail, accommodation and entertainment If you genuinely care about people and share our vision, mission and values, we welcome your application to join us, as we work to see Jesus Christ honoured, lives enriched, and communities strengthened Aboriginal and Torres Strait Islander candidates are encouraged to apply Anglicare - Jesus Christ honoured, lives enriched, and communities strengthened Anglicare is committed to ensuring the safety and wellbeing of children and young people and has zero tolerance of child abuse. Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date, Closing date is subject to change without notice Application Close Date: December 06, 2024 OVERVIEW Work for an organisation with over 160 years’ experience caring for people, including those in need. Join a diverse team of 4,000 hardworking employees and 2,000 faithful volunteers, who serve our community with compassion that transforms. With more than 400 unique roles across Anglicare, you’ll have plenty of opportunity to grow and develop your career… at the same time as making a real difference for real people. Anglicare is where you can do the best work of your life. Your rewards and benefits On top of the joy of knowing that you are making a real impact, Anglicare offers you a range of rewards and benefits as a valued employee. From recognition programs to celebrate outstanding performance that reflects our organisation values, to a range of competitive staff benefits. Staff Rewards As a valued Anglicare employee, you’ll receive access to this staff rewards portal, giving you exclusive discounts to over 400 retailers, free wellbeing resources and more. Salary Packaging Pay less tax on your income and increase your take home pay! With salary packaging, up to $15,900 of your income is tax free. You can also spend up to $2,650 on accommodation, meals and entertainment… tax free! Employee Assistance Program At Anglicare, we care about your mental wellbeing… both at work and at home. As a valued Anglicare Employee, you can receive free counselling through our confidential Employee Assistance Program as you need it. Employee Referral Program When you work at Anglicare, you’ll be rewarded with a $500 online gift card for helping us find the right people! All you need to do is refer a friend for a permanent role. If they're hired, you’ll receive a voucher to spend via your staff rewards portal when they reach six months of service. Formal Recognition The Performance Review process gives you support to achieve your professional goals. Through ongoing conversations, your manager will provide regular feedback. Your Annual Review Conversation provides your manager with an opportunity to formally recognise and reward outstanding performance through career progression, skill development and secondment.
