Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Why this role matters Salvos Stores is the retail division of The Salvation Army and we’re best known for recycling pre-loved goods at our 350 stores throughout Australia. Now we’re selling online too! We’re on the hunt for a natural trailblazer to lead our amazing and diverse team of Online Sales staff and volunteers. This position will head up our Online Hub in Noble Park, Vic. To, what are we looking for? You’re the type of person who is good with people and has experience motivating a team to achieve targets. You’re also tech-savvy and not afraid of a keyboard. With new items listed every day, and new volunteers joining most weeks - no day is the same at our Online Hub. Here’s some of the things you can expect to do in this role: Provide leadership and direction to a team of staff and volunteers. Oversee listing creation from check in to photography and dispatch. Share your knowledge with new volunteers and team members to ensure everyone can hit the ground running when they join us. Ensure the office is safe at all times Liaise with key stakeholders such as Store Managers, Area Managers and Warehouse Managers to ensure they’re across the Online Sales operation About the role To manage the daily operations of the Salvos Stores Online Customer Service team, including the management of staff and volunteers. Ensure exceptional customer service and internal store support to achieve sustainable growth in online sales to support The Salvation Army’s community programs. You Will Successfully Contribute: eCommerce related support for stores Assist stores with any online order related queries Provide remote technical support with any website issues and tasks Maintain and manage the collaborative and friendly relationship with all internal stakeholders Customer service Assist with answering customer queries regarding product specifications, delivery and feedback. Ensure the optimal customer experience for all online store users with timely resolution for all queries Treat all customers and internal stakeholders with respect. Team leadership Manage a customer support team to ensure support availability for customers and stores 8am - 4pm during working days. Develop and support the Customer Support Team for optimal service delivery Escalate any relevant feedback and concerns to line management in timely and professional manner You Will Have A current Working with Children Check or relevant state equivalent is a mandatory requirement Drivers License Ability and willingness to work as an engaged member of a cohesive and enthusiastic team. Ability to effectively manage time and prioritise tasks. Excellent written and verbal communication skills essential. Intermediate Microsoft Office and general computer skills. Knowledge of online sales, including experience selling on eBay or Depop, would be advantageous. Sound administrative skills including attention to detail and accuracy. Accountability to autonomously produce work to a high standard. Excellent abilities in customer service and communication The ability to travel interstate including overnight stays when required About Us Not your average retailer, Salvos Stores is made up of a team of changemakers who are passionate about raising funds to help The Salvation Army provide over one million sessions of care to disadvantaged Australians each year through an extensive network of over 360 retail stores, as well as online. Whether you’re sorting donations, processing invoices or driving one of our iconic trucks, every team member is valued for the incredible contribution they make to Salvos Stores. Join our crew and feel rewarded for making a difference. Salvos Stores is a mission enterprise of The Salvation Army, a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope amid all kinds of personal hardship. How To Apply If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role. Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.
